Contract Hire What to do during your agreement

We’ll take your monthly payments by Direct Debit, send you annual confirmation of vehicle taxation and provide roadside assistance for every year of your agreement.

 

If you have any problems making your payments during your agreements, please don’t hesitate to contact us to discuss your options.

 

Servicing and maintenance

 

It’s important to keep your vehicle in good condition, therefore we recommend that you read our Fair Wear and Tear guidelines (BVRLA Industry Standard) throughout your contract to ensure there are no unnecessary charges at the end of the agreement.

Please ensure you follow these three simple steps:

  • Your car should be serviced and repaired in line with our service schedule only with approved Audi Centres. Check your contract hire agreement for details of this. Find an approved Audi Centre.
  • All tyres must be replaced in line with our required specification: new tyres should be the same type as originally fitted to your vehicle when you took delivery. Details of this can be found in your vehicle handbook. If you have tyre cover as part of your agreement, you will need to contact our approved tyre supplier - ATS Euromaster. You can find your nearest branch by calling 0800 085 5552. If you do not have tyre cover then you also have the option to use this service at your own cost.
  • Before we delivered the vehicle, we agreed a mileage allowance with you. If you need to increase it at any time, you can just ask us for a new quote. If you go over your agreed mileage you will have to pay an excess mileage charge at the end of the agreement. These charges are shown within your agreement.

If you need to change your mileage you can just ask us for a new quote by submitting the form below  Mileage change form.

We’ll contact you towards the end of your agreement to arrange inspection and collection of the vehicle.

More Information

More information about contract hire agreements: